Dear David:

“I just wanted to send you a letter praising the efforts of Darlene Wells from your office. Over the years, she has been very professional and helpful. Specifically, I recently upgraded my system to have greater capacity, and Darlene walked me through the upgrade easily and quickly.”

“In addition to the upgrade, I had requested e-mail capability for documents. Darlene also helped me with the setup. I then sent her a copy of a HUD to confirm that she received it, which she did. However, she later informed me that I sent her a file with a virus. She was able to remove the virus from your computer system with anti-virus software. Darlene then went well beyond her duties and sent me specific details regarding the virus, made suggestions about anti-virus software, and assisted me in removing the affected files from my computer system. The matter is now resolved. Darlene should be commended for her exemplary attitude and professionalism.”

Andrew L. Mann, P.A.
Sunrise, FL 33351